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As always, ServiceMaster by Mason makes our agency look good. The prompt service that you provided set the insured at ease, made [the insurance company] happy and made a major disaster into a much reduced claim without mold and mildew. We now have a client for life because of your excellent service! Thanks!!
John H. Lathrop - Lathrop Insurance Agency
Clients. They are the lifeblood of your business. They are the reason you can feed your family, live in your home, drive your car and pay your employees. They are also your friends, neighbors, relatives and golfing buddies. It goes without saying that these people are extremely important to you, both personally and professionally. So when they call on you in their time of need, without hesitation you call all of your resources to bear to get them back on their feet.
But there´s one problem. You don´t specialize in disaster restoration. You specialize in analyzing coverage, providing first class value to your client. So who are you going to call?
There are a dozen calls that you can make. The equipment is pretty much the same across the industry.
So why choose us? The reason we are one of the largest restoration companies in Southern New England Island is because we pride ourselves on our response and reliability. We´ve proven our work ethic and results thousands of times over during the last 13 years. Our work truly does speak for itself, but where we really shine is our rare goof up.
Huh?
While it is a rare occasion, we do make mistakes. But you will never see us making excuses for them, nor will you have trouble tracking us down to fix them. Our job is to help you provide the best service possible for your clients. If we walk away from a job incomplete or unfinished, why would we expect you to ever call on us again? That´s why we put everything we´ve got into every job, big or small. Hence our guarantee. If we don´t do it right, we will do it again.
You want your clients taken care of. You want losses minimized, happy clients and bigger contingency checks. We´re here to help you achieve all these goals. Many agencies use us as their sole restoration vendor, and many others use us consistently. If you haven´t used us yet, we encourage you to take us for a test drive.
"As a large loss adjuster for MIIA (Massachusetts Interlocal Insurance Association), I have required the services of ServiceMaster by Mason on several occasions for our schools. Their extremely fast response, extraordinary understanding of the restoration industry, use of state-of-the-art technology and ability to establish rapport with the customer has proven invaluable in my line of work. As team players, they understand my responsibilities, and work with me to keep both the insurance company and the customer completely satisfied.
These days, when solid service is difficult to find, ServiceMaster by Mason goes beyond the expectations of everyone involved in the process. They have a deep respect for the value of not only their own reputation, but also the reputations of everyone with which they collaborate to complete the job."
Tom Donaldson - Massachusetts Interlocal Insurance Association