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Rosemarie B. – Ashaway, RI
"Your crew...was excellent and the basement lady (Gloria) did such a beautiful job. Respect for me and my home was very much appreciated... All are welcome in my home. Thank you."
Patricia V. - Westerly, RI
"Your personnel were very efficient and very pleasurable. We had good relations, talking and helping each other. They did a thorough and complete cleaning - removing everything as needed and put back in place. I'll recommend your company to anyone!"
Ted L. - Groton, CT
Fire, smoke and soot damage can wreak havoc on a property and its occupants. Count on ServiceMaster by Mason to come alongside and help you through the process of getting back on your feet. Together with hundreds of adjusters, insurance professionals, property managers and others, we have helped to restore thousands of homes and businesses to living and working condition quickly and thoroughly.
ServiceMaster by Mason can help you sort through damaged contents and salvage everything possible, particularly irreplaceable items. If it is necessary to take your belongings off-site, all items are carefully packed, cleaned and securely stored. In order to keep your belongings safe, our storage facility is equipped with a video surveillance enhanced security system. What to do...
- Blow off or brush-vacuum loose soot particles from upholstery, drapes, and carpets.
- Cover carpeted traffic areas with towels or old linens to prevent additional soiling.
- Discard open food packages. The food could be contaminated.
- If electrical service is off, clean out your freezer and refrigerator. Leave the doors propped open or place charcoal in the unit.
- Send clothing with heavy smoke damage to a qualified professional dry cleaner who specializes in smoke damage.
- Clean Formica and chrome fixtures in the kitchen and bathroom to prevent permanent tarnishing.
- Wipe residue from porcelain bath fixtures to prevent etching.
- Wipe the leaves of houseplants to remove smoke residue.
- Change the air filter on your furnace if it uses forced hot air.
- Tape cheesecloth over intake and outlet air registers to capture any loose soot in the air. This is even more effective if the cheesecloth is damp.
- If the outside temperature is above 60 degrees, air out the house to reduce smoke odor.
What NOT to do...
- Do not attempt to wash any papered or flat painted walls without consulting your professional cleaner. Incorrect cleaning procedures could compound the soot residue problem.
- Do not attempt to clean carpets or upholstered furniture. Again, incorrect procedures could increase damage.
- Do not use electrical appliances that have been close to fire or water before having them checked. They could malfunction.
- Do not use ceiling fixtures if the ceiling is wet. A short circuit could result.
- Do not touch anything. Soot on your hands can permeate upholstery, walls, and woodwork, causing further damage.
- Do not eat food that has been exposed to fire or smoke.
- Do not wait to call for professional help.